Frequently Asked Questions
Everything you need to know about your Mark Cross experience, from shipping to our heritage craftsmanship.
What is the standard shipping timeframe for domestic orders?
Domestic orders are typically processed within 1-2 business days. Standard shipping via UPS takes 3-5 business days, while expedited options are available at checkout for faster delivery.
Does Mark Cross offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping costs and estimated delivery times are calculated at checkout based on your specific location and local customs regulations.
What is your return policy for luxury handbags and accessories?
We accept returns on full-price items within 14 days of delivery. Items must be in their original, unused condition with all protective packaging and tags intact. Please note that personalized or final sale items cannot be returned.
How do I care for my Mark Cross leather goods?
To maintain the longevity of your piece, avoid prolonged exposure to direct sunlight or moisture. Clean with a soft, dry cloth and store in the provided dust bag when not in use. For deep cleaning, we recommend professional leather specialists.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express. For your convenience, we also support digital payment methods such as Apple Pay, Google Pay, and PayPal.
Are your products covered by a warranty?
Mark Cross offers a one-year limited warranty on all leather goods covering manufacturing defects. This does not include normal wear and tear, neglect, or accidental damage.